Business 30 Day Account Terms & Conditions

Our corporate account service is designed to make it simple for companies to send thoughtful baby gifts to employees and colleagues.

1. General
These terms apply to all purchases made using a 30-day corporate credit account with The Baby Hamper Company and shall not be varied unless expressly agreed in writing, signed by an owner of The Baby Hamper Company (UK) and the customer.

These terms and conditions should be read in conjunction with the general terms and conditions displayed on the website www.thebabyhampercompany.com. All accounts are subject to status and will only be granted to registered businesses.

By applying for an account you authorise us to complete the necessary credit reference checks. We do not supply goods for resale. By opening an account with us you undertake not to offer any goods supplied by The Baby Hamper Company for resale.

2. Cancellation
The customer may cancel their credit account at any time by writing to our Customer Service team. Individual orders may be cancelled prior to dispatch by telephoning or emailing our customer service team. We reserve the right to cancel any credit account without notice.

3. Terms of Payment
The Customer shall pay within 30 days of the date of the undisputed invoice. The Baby Hamper Company reserve the right to charge interest on a daily basis on outstanding sums at the rate of 2% above HSBC Bank plc's base rate. Payments can be made by BACS. If a customer's account exceeds the credit limit or has outstanding payments against it then no further orders will be dispatched until the account is returned to credit.

4. Discounts
From time to time we may offer discounts to account customers based on a qualifying spend level over a period of time. Where a discount is made available then the discount period and amount will be agreed and we accept no obligation to continue the discount beyond the agreed period. We are not obliged to offer discounts and normally these will only apply to existing customers who commit to an annual volume of purchases.

• 4A. Indicative Price Display
  Where product prices are shown exclusive of applicable taxes (and the price may also have a discount incorporated), product prices shown are indicative based on the calculation of the removal from the normal gross price of the discount and then any taxes to present you with an indicative price excluding any taxes that you will pay. Due to the nature of the rounding this may mean that the presentation of the ‘price each’, will only be accurate to two decimal places and therefore is only indicative at all times. The total price you will pay for the order is shown at the basket.
  
  5. How to Place an Order
  
  
• The quickest way to place your order and speed up dispatch is to order online at https://www.babyhamperb2b.com/ using your unique login details, which will be provided by ourselves upon creation of an account.
  
  
• We also accept orders by email to hello@thebabyhampercompany.com. It is the customer's responsibility to ensure that all delivery details, gift messages and product selections are correct when placing orders via email.

Our hours of operation are 9:00am to 5:00pm Monday to Friday. We are closed on Saturdays, Sundays and Bank Holidays.

The Contract Between Us

1. Any contract for purchases made through this website will be with The Baby Hamper Company (UK), whose office is The Baby Hamper Company, Farnwood House, Clipston Road, East Farndon, Market Harborough, Leicestershire, LE16 9SN.
   
   
2. When you place an order on our website to purchase goods from us, that constitutes an "Offer to Buy" from you. We accept this order when we send you an "Order Confirmation" (or "Shipment") email, confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Confirmation (or Shipment) email, whether you receive that email or not.
   
   
3. For clients paying on account - the contract (as stated in (b) above) will be formed upon communication confirming that we have dispatched the goods you have ordered from us.
   
   
4. The Baby Hamper Company are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered before the contract is made (see (b) above) we will contact you as soon as possible by email.
   
   
5. The website is updated multiple times a day with regard to Stock Availability. Whilst every effort is made to show the correct availability of stock; the stock availability shown on the web site is an indication of the availability at the time of the last update and does not constitute confirmation of stock availability at the time of order. The Baby Hamper Company are entitled to withdraw from any contract that cannot be fulfilled due to lack of stock. If a stock availability issue is discovered with regard to the goods that you have ordered before the contract is made (see (b) above) we will contact you as soon as possible by email.
   
   
6. Unless otherwise requested in writing, the customer agrees that The Baby Hamper Company may identify them as a corporate customer for marketing purposes.
   
   
7. If a customer's account exceeds the credit limit or has outstanding payments then no further orders will be dispatched. The Baby Hamper Company reserves the right to set, adjust, or withdraw credit limits at any time without prior notice.
   
   
8. The Baby Hamper Company reserves the right to require payment in advance for any order at its discretion, particularly for new customers or where credit checks are inconclusive.

6. Delivery of goods from The Baby Hamper Company.
All of our goods will be fulfilled and dispatched from the UK, and sent via Royal Mail. International orders will be sent via DHL.

It is worth noting that we find a high proportion of missing items are held at local sorting offices or by a neighbour or colleague. Royal Mail should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first. As is customary, compensation is limited to the value of goods lost. A replacement or refund will be offered as appropriate upon confirmation that you have checked that the goods are not at your local sorting office. The Royal Mail will not accept claims for goods lost in post until 15 days have elapsed from the time of dispatch. Should you need to make a lost in post claim, you must do so within 60 days of the order date. Your statutory rights are not affected.

The Baby Hamper Company offers a next day UK delivery service (not-guaranteed). This is available if you order before 1.00pm Monday-Friday and your order will arrive the next business day following despatch (Monday-Saturday, excluding Sundays and Bank/Public Holidays). Usually, this service uses Royal Mail 24 Parcel Service (delivered by your postman) and, in our experience, 98% of items do arrive the next business day.

Orders containing personalised items may require additional processing time and may not qualify for same-day dispatch.

The Baby Hamper Company cannot be held responsible for delays or failed deliveries resulting from incorrect delivery information supplied by the customer.

7. Customer Service
Our Customer Service team are available Monday to Friday between 9:00am and 5:00pm. We endeavour to respond to all queries the same day and certainly within 24 hours. Queries raised on Fridays will be answered by close of business the following Monday (except Bank Holidays).

 

The quickest way to contact us is via email on hello@thebabyhampercompany.com. You can also call us on 01858 455422.

8. Refunds

1. In the unlikely event that goods are faulty we will offer a full refund or exchange. To process a refund please contact our customer service team on hello@thebabyhampercompany.com.
   
   
2. Should you order the wrong product then we will provide a full refund when you return the goods to us provided they are in their original packaging and are in a saleable condition. Goods must be returned within 30 days of receipt. In the first instance please contact our customer service team on hello@thebabyhampercompany.com.
   
   
3. In the event that we send you the wrong product we will send a prepaid postage label for you to return it and will either replace the goods or provide a full refund.
   
   
4. If you do not receive your goods please contact our customer service team as above.

9. Force Majeure
Neither party shall be liable for delay in or failure to perform its obligations under these Terms and Conditions if such delay or failure results from circumstances beyond its reasonable control.

10. Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties hereby submit to the non-exclusive jurisdiction of the English Courts.

These terms and conditions, together with the current www.thebabyhampercompany.com website terms and conditions of purchase, prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you. These terms and conditions cannot be varied except in writing signed by an owner of The Baby Hamper Company.

11. Data Protection

All activities performed by The Baby Hamper Company on behalf of the customer comply with the General Data Protection Regulation ((EU 2016/679) (UK GDPR)) and the Data Protection Act 2018 (DPA 2018). By agreeing to these Terms and Conditions, the customer also accepts the additional terms of service defined in The Baby Hamper Company privacy policy.