Terms of service
These Terms & Conditions apply to your use of The Baby Hamper Company website and to purchases made through our website.
By using this website or placing an order with us, you agree to these Terms & Conditions.
About Us
The Baby Hamper Company is a trading name of The Baby Hamper Company LLP, a limited liability partnership registered in England and Wales.
Registered office:
Farnwood House
Clipston Road
East Farndon
Market Harborough
Leicestershire
LE16 9SN
LLP Registration Number: OC456175
VAT Registration Number: 350 4884 93
Email: hello@thebabyhampercompany.com
Telephone: 01858 455422
Using Our Website
The content of this website is provided for general information and for the sale of our products and services.
We may update or change the content, products, prices, delivery information or availability shown on the website from time to time.
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information are accurate. However, minor variations may occur and colours may appear differently depending on your screen or device.
You must not misuse this website, attempt to gain unauthorised access to it, introduce malicious software or use the website for any unlawful purpose.
We do not guarantee that the website will always be available without interruption. Access may occasionally be suspended for maintenance, technical reasons or circumstances outside our reasonable control.
Customer Accounts
You may choose to create a customer account on our website.
You are responsible for keeping your login details and password secure and for ensuring that the information held in your account remains accurate.
If you believe that someone else has gained unauthorised access to your account, please contact us as soon as possible.
We reserve the right to suspend or close an account where we reasonably believe it has been used fraudulently, unlawfully or in breach of these Terms.
Placing an Order
When you place an order through our website, you are making an offer to purchase the products shown in your order.
Before completing checkout, you will have the opportunity to review your order and correct any errors.
We will send you an email acknowledging receipt of your order. This acknowledgement does not mean that your order has been accepted.
Our acceptance of your order takes place when we dispatch your order and send you confirmation that it has been dispatched. At that point, a contract between you and The Baby Hamper Company is formed.
We may decline or cancel an order before dispatch where reasonably necessary, including where:
- a product is unavailable;
- there has been an obvious pricing, listing or product-description error;
- we are unable to obtain authorisation for payment;
- we are unable to deliver to the address supplied;
- a product cannot lawfully or safely be sent to the destination; or
- we reasonably suspect fraudulent or unlawful activity.
If we cancel an order after payment has been taken, we will refund the amount paid.
Prices & Payment
All prices are shown in pounds sterling unless another currency is displayed at checkout.
Where applicable, prices include VAT at the prevailing rate.
Delivery charges are shown separately during checkout.
For international orders, delivery charges are calculated individually and may vary depending on factors including destination, parcel size, parcel weight and volumetric weight.
If you use a bank account, card or payment method denominated in another currency, your payment provider may apply its own exchange rate or fees.
We accept the payment methods displayed at checkout.
Payment must be authorised before an order can be dispatched.
Pricing & Listing Errors
We take reasonable care to ensure that product descriptions and prices displayed on our website are accurate.
Occasionally, an obvious pricing, product or listing error may occur.
If we discover an error before your order has been dispatched, we will contact you as soon as reasonably possible.
Where the price shown was incorrect, you will have the option to continue with the order at the correct price or cancel it for a full refund.
We are not obliged to supply a product at an obviously incorrect price where the mistake could reasonably have been recognised as an error.
Product Availability & Substitutions
Some of our baby hampers contain several individual products, and availability can occasionally change.
Where an item included within a hamper becomes unavailable, we may substitute it with an item of equal or greater value that is as similar as reasonably possible in quality, style and purpose.
Where a proposed substitution would materially alter the nature of the gift, we will make reasonable efforts to contact you before dispatch.
Gift Packaging
Our products are presented as gifts and the packaging used may vary according to the size, shape and contents of the order.
Packaging may therefore differ slightly from photographs shown on the website.
We will always aim to maintain the same overall quality and presentation and may use appropriate gift boxes, tissue paper, ribbons, protective materials and gift-message cards.
Personalisation
Where you provide a name, date, wording, initials, message or other information for personalisation, you are responsible for checking that the information entered is correct before placing your order.
We will reproduce the information supplied by you.
We cannot accept responsibility for spelling mistakes, incorrect wording or other errors supplied by the customer, although we will always try to help where reasonably possible.
Personalised products may enter production shortly after an order has been placed.
Discount & Promotional Codes
From time to time, we may offer discount codes, promotional offers, loyalty rewards or other incentives.
Unless otherwise stated:
- discount codes cannot be used in conjunction with another discount code or offer;
- codes must be entered at checkout before the order is completed;
- discounts cannot normally be applied retrospectively to completed orders;
- promotions may be subject to minimum order values, qualifying products, expiry dates or other stated conditions;
- promotional codes have no cash value; and
- retail promotional codes may not be used for wholesale, resale or corporate bulk purchasing unless we expressly state otherwise.
We reserve the right to withdraw, amend or extend a promotion where reasonably necessary.
This will not affect an order that has already been accepted by us.
UK Delivery
UK orders are normally sent using Royal Mail.
Available delivery services, prices and estimated delivery times are displayed on our Delivery & Returns page and at checkout.
Delivery times quoted for non-guaranteed services are estimates only.
Where a guaranteed delivery service is offered, the specific terms of that service will apply.
Orders placed after our stated cut-off times, during weekends or on public holidays may be processed on the next available working day.
Once your parcel has been dispatched, you will normally receive a dispatch notification and tracking information where available.
We are not responsible for delays caused by circumstances outside our reasonable control, although we will always try to assist with delivery issues.
USA & International Delivery
We deliver our baby hampers and gifts to a range of international destinations, including the United States of America.
International orders are normally sent using DHL Express.
International delivery charges are calculated individually at checkout according to factors including:
- destination country;
- parcel dimensions;
- actual parcel weight; and
- volumetric weight.
Because every order is different, we do not publish fixed international delivery prices.
The available delivery service and exact delivery charge will be displayed before you complete your order.
International Duties & Taxes
International orders may be subject to import duties, taxes or customs charges.
Where applicable, these charges are calculated during checkout through our international checkout service and paid as part of the order.
The charges shown at checkout will form part of the total amount payable.
Customs rules vary between countries and may change from time to time.
You are responsible for ensuring that the products you order are permitted to be imported into the destination country.
We reserve the right to decline an international order if we are unable to send the contents lawfully or safely to the destination.
International Delivery Times
International delivery times are estimates.
Customs clearance, local authorities, public holidays, security procedures, extreme weather, carrier disruption or other circumstances outside our reasonable control may occasionally cause delays.
We will always make reasonable efforts to assist if an international parcel is delayed.
Delivery Addresses
You are responsible for providing a complete and accurate delivery address.
Please check the recipient's name, house or building number, street, postcode or ZIP code, city, state or region and country before submitting your order.
We cannot accept responsibility for delivery problems caused by incomplete or incorrect address information supplied by you.
If you notice an error before dispatch, please contact us as soon as possible and we will try to amend the address.
Once an order has been dispatched, changes may not be possible.
Parcels Returned to Us
A parcel may occasionally be returned to us because:
- the delivery address was incomplete or incorrect;
- the recipient has moved;
- the parcel was refused;
- delivery could not be completed; or
- the parcel was not collected.
If this happens, we will contact you to discuss the available options.
Where the return is not caused by an error on our part, an additional delivery charge may apply if you ask us to send the parcel again.
Your Right to Cancel
If you are a consumer purchasing eligible goods online, you generally have the right to cancel your order within 14 days of receiving the goods.
You must tell us within that 14-day period that you wish to cancel.
You then have a further 14 days to return the goods to us.
This statutory cancellation right does not normally apply to goods which have been:
- made to your specification; or
- clearly personalised.
These exclusions do not affect your rights where products are faulty, damaged, incorrectly supplied or not as described.
Cancelling Before Dispatch
If your order has not yet been dispatched and you would like to cancel it, please contact us as soon as possible.
Email: hello@thebabyhampercompany.com
Telephone: 01858 455422
Monday to Friday, 9am–5pm
Please be aware that personalised products may enter production shortly after an order is placed, so cancellation may not always be possible once personalisation has begun.
Returns
If you exercise your statutory right to cancel an eligible order, you must return the goods within 14 days of telling us you wish to cancel.
Unless the item is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning it.
We recommend using a tracked or recorded delivery service and retaining proof of postage.
Returns should be sent to:
The Baby Hamper Company
Farnwood House
Clipston Road
East Farndon
Market Harborough
Leicestershire
LE16 9SN
Returned goods should only be handled to the extent reasonably necessary to establish their nature, characteristics and functioning.
We may reduce a refund if the value of the goods has been reduced by handling beyond what would reasonably be permitted when examining an item in a shop.
Refunds
Where you validly cancel an eligible online order, we will refund the price paid for the returned goods.
Where required by law, we will also refund the cost of our standard delivery service.
If you selected a more expensive delivery method, such as an enhanced next-day or guaranteed service, we are not required to refund the additional amount above our standard delivery charge.
Refunds will normally be made to the original payment method.
We will process statutory cancellation refunds within the timescales required by law.
Faulty, Damaged or Incorrect Goods
If your goods are faulty, damaged, not as described or you receive the wrong product, please contact us as soon as reasonably possible.
Email: hello@thebabyhampercompany.com
Please include your order number and, where helpful, photographs showing the problem.
We will work with you to provide an appropriate remedy in accordance with your statutory rights.
Nothing in these Terms limits your statutory rights as a consumer.
Gifts
Where an order has been purchased as a gift, any monetary refund will normally be made to the original purchaser using the original payment method.
If you have received one of our products as a gift, please contact us.
Where appropriate, we may be able to offer an exchange or alternative products up to the value of the original gift.
Business & Corporate Orders
If you place an order wholly or mainly for business purposes, additional commercial terms may apply.
Where we agree separate written terms with a corporate or business customer, those agreed terms will take precedence over these general Terms & Conditions where there is a conflict.
Retail promotional codes may not be used for corporate, wholesale or resale orders unless expressly stated.
Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the delay or failure is caused by circumstances outside our reasonable control.
These may include:
- severe weather;
- transport or carrier disruption;
- customs delays;
- industrial action;
- natural disasters;
- government restrictions;
- war, civil unrest or emergencies;
- significant technical failures; or
- major communications or infrastructure disruption.
We will take reasonable steps to minimise the effect of any such event.
Our Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any statutory consumer rights which cannot legally be excluded.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
If you are purchasing as a consumer, we are not responsible for business losses, including loss of profits, loss of business or loss of commercial opportunity.
Intellectual Property & Copyright
This website and its content, including text, photographs, graphics, branding, logos, designs and layout, are owned by or licensed to The Baby Hamper Company and are protected by applicable intellectual property laws.
You may view, print or download extracts from the website for your own personal and non-commercial use.
You may also share limited extracts with individual third parties for personal use, provided that The Baby Hamper Company is clearly acknowledged as the source.
You may not, without our prior written permission:
- reproduce substantial parts of this website;
- commercially exploit our content;
- reproduce or redistribute our photography or designs;
- republish our content on another website;
- modify our branding or imagery; or
- store or reproduce our content for commercial purposes.
All rights not expressly granted are reserved.
Links to Other Websites
Our website may contain links to third-party websites.
These links are provided for convenience and information only.
We do not control third-party websites and are not responsible for their content, availability, terms or privacy practices.
The inclusion of a link does not necessarily mean that we endorse the website, company or service concerned.
Privacy & Personal Information
We process personal information in accordance with our Privacy Policy and applicable data protection law.
When fulfilling an order or operating our website, we may need to share relevant personal information with service providers involved in areas such as:
- payment processing;
- order fulfilment;
- delivery and courier services;
- customs clearance;
- international checkout;
- website hosting and ecommerce services;
- customer communications;
- marketing;
- reviews; and
- analytics.
Please refer to our Privacy Policy for full details about how we collect, use and protect personal information.
Animal Testing & Ethical Sourcing
The Baby Hamper Company aims to select products from suppliers whose standards are consistent with our commitment to responsible and ethical sourcing.
Where beauty, skincare or similar products are included within our range, we seek products that are presented by their manufacturers or suppliers as cruelty-free.
We also seek to avoid products containing fur or materials derived from protected or threatened species.
As product ranges, suppliers and regulatory requirements can change, individual product information should be checked where a particular ethical or ingredient requirement is important to you.
If you would like information about a specific product, please contact us before ordering at hello@thebabyhampercompany.com.
Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will apply to future use of our website and future orders.
The version that applies to an order will be the version published on our website at the time the order is placed.
Severability
If any part of these Terms & Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as removed to the extent necessary.
The remaining provisions will continue in full force and effect.
Babyblooms includes this same general protection so one invalid clause does not undermine the remainder of the agreement.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory legal protections available to you under the laws of the country in which you live.
Nothing in these Terms affects your statutory rights.
Contact Us
If you have any questions about these Terms & Conditions or an order, please contact:
The Baby Hamper Company
Farnwood House
Clipston Road
East Farndon
Market Harborough
Leicestershire
LE16 9SN
Email: hello@thebabyhampercompany.com
Telephone: 01858 455422
Monday to Friday, 9am–5pm