Delivery & Returns

Gift Delivery (excluding personalised)

Standard Delivery

£4.95

3 - 5 working days
Monday to Friday

UK only

Royal Mail 48 hours

Need It Faster?

£6.95

Next working day delivery
Not guaranteed
Order before 1 pm
Monday to Friday

UK only

Royal Mail 24 Hours

Super Fast!

£14.95

Guaranteed next day delivery
Order before 1 pm
Monday to Thursday

UK only

Royal Mail Special Delivery

International Delivery

Orders are individually calculated at checkout

Duty for delivery country paid at checkout

Delivery Countries & Charges

5-7 working days

DHL Express Air Mail - Signed For

Personalised Gifts Delivery

Standard Delivery

£4.95

4-7 working days
Monday to Friday

UK only

Royal Mail 48 hours

Need It Faster?

£6.95

up to 5 working days
Monday to Friday

UK only

Royal Mail 24 Hours

International Delivery

Orders are individually calculated at checkout

Duty for delivery country paid at checkout

Delivery Countries & Charges

6-12 working days

DHL Express Air Mail - Signed For

USA & International Delivery

Sending a baby gift overseas is easy with The Baby Hamper Company. We deliver our baby hampers and new baby gifts to destinations around the world, including the USA, Canada, Australia, New Zealand and many European countries.

International orders are sent using DHL Express and are fully tracked.

How Much Does International Delivery Cost?

International delivery charges are calculated individually at checkout.

The exact price depends on the destination country and the size and volumetric weight of your parcel, so we do not publish fixed international delivery prices.

Simply add your chosen gift to your basket and enter the recipient's delivery address at checkout. Your available delivery option and exact shipping charge will be shown before you complete your order.

Delivery to the USA

We deliver gifts directly to addresses throughout the United States of America.

USA orders are sent from the UK using DHL Express and are fully tracked.

Simply choose your gift, add your personal message and enter the recipient's US address at checkout. We'll beautifully prepare your hamper here in the UK and send it directly to their door.

Duties & Taxes

Where applicable, duties and taxes are calculated and paid at checkout.

This helps avoid unexpected import charges being requested from the recipient when their gift arrives.

International Delivery Times

For non-personalised baby hampers and gifts, international delivery is typically:

5–7 working days

For personalised gifts, please allow approximately:

6–12 working days

Delivery times are estimates and can occasionally be affected by customs clearance, local holidays or circumstances outside our control.

Where Do We Deliver?

We deliver to a wide range of international destinations, including:

USA, Canada, Australia, New Zealand, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Switzerland, United Arab Emirates, Singapore and Hong Kong, as well as many other destinations worldwide.

Because international delivery availability can change, the most accurate way to check whether we can deliver to your required country is to select the destination during checkout.

If your country is not available, please contact us at hello@thebabyhampercompany.com and we'll be happy to check whether delivery is possible.

Sending a Baby Gift Overseas

You don't need to have your gift delivered to yourself first.

Simply enter the recipient's address as the delivery address and we'll send your beautifully presented baby hamper directly to them, together with your complimentary personal message card.

Returns

We hope you are delighted with your order. If something isn’t quite right, please contact us and we’ll be happy to help.

Changed Your Mind?

For eligible non-personalised goods purchased online, you have the right to cancel your order within 14 days of receiving it.

Please contact us within this period to let us know you would like to return your order. You then have a further 14 days to return the goods to us.

Returned items should be in their original condition. We may make a deduction from your refund if the value of the goods has been reduced by handling beyond what would reasonably be necessary to inspect them.

To arrange a return, please email:

hello@thebabyhampercompany.com

Please include your order number and details of the item or items you would like to return.

Personalised Goods

Products that have been made to your specification or clearly personalised cannot normally be returned simply because you have changed your mind.

This does not affect your rights if an item is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Email hello@thebabyhampercompany.com and include your order number and, where helpful, photographs of the problem so we can resolve it for you.

Your statutory rights are not affected.

If You Received the Order as a Gift

Refunds can only be made to the original purchaser and the original payment method.

If you received one of our hampers as a gift, please contact us. Where appropriate, we may be able to offer an exchange or alternative products up to the value of the original gift.

Returning Your Order

Please return your goods using a tracked or recorded delivery service and retain your proof of postage.

Returns address:

The Baby Hamper Company
Farnwood House
Clipston Road
East Farndon
Market Harborough
Leicestershire
LE16 9SN

Unless the goods are faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the order.

Refunds

Once your returned goods have been received and inspected, we will arrange any applicable refund.

Refunds will be made to the original payment method.

Where you exercise your statutory right to cancel an eligible online order, we will refund the cost of our standard UK delivery service. If you chose a more expensive delivery option, such as next-day or Special Delivery, the additional delivery cost will not be refunded.

Parcels Returned to Us

Occasionally a parcel may be returned to us because the delivery address was incomplete or incorrect, the recipient has moved, or delivery could not be completed.

If this happens, we’ll contact you to discuss the available options.

If you would like the parcel sent again, you can arrange and pay for parcel redelivery.

Cancelling Before Dispatch

If your order has not yet been dispatched and you would like to cancel it, please contact us as soon as possible.

Email: hello@thebabyhampercompany.com

Telephone: 01858 455422

Monday to Friday, 9am–5pm
Please be aware that personalised products may enter production soon after an order is placed, so cancellation may not always be possible once personalisation has begun.